School Policies 

  1. All materials used in lessons by NTK teachers and subsequently distributed to students (worksheets, textbook copies, other documents, etc.) remain the property of NTK Academic Group. Any reproduction, distribution or sharing with other parties without the express prior written consent of NTK Academic Group is strictly prohibited. Some courses may require an additional fee for the purchase of textbooks and/or other course materials.

  2. As employees of NTK, teachers may only teach and provide educational service at NTK Learning Center.

  3. Parents and students are not encouraged to contact NTK teachers directly outside of lesson hours. Teachers are only responsible for academic matters and their teaching schedules are subject to school timetables. All scheduling and payment related issues are handled by NTK’s administration staff. Kindly be informed that NTK’s employees are not allowed to give their phone numbers or email addresses to, or to meet with parents and students outside of NTK premises. If you would like to contact a teacher, please approach our front desk staff or email .

  4. To ensure that private lessons / private groups are conducted effectively, it is paramount that students and parents communicate clearly and early with our Customer Relationship Officers if there are any topics and specific areas that they would like to focus on. It is the student’s responsibility to provide such information upon enrolment or before the first lesson. NTK does not bear any responsibility for a lesson not matching the student’s expectations if he or she fails to provide such information. If teachers are not informed which syllabus or materials to use, they will prepare lessons to strengthen core content using their own materials.

  5. Diagnostic test fees will be rebated for students who book at least four lessons in the corresponding subject(s) up to one month after the diagnostic test date.

  6. NTK operates on a “first-come first-served” and confirmation-by-payment policy in allocating teaching schedules and reserves the right to release any eserved lessons that have only been verbally confirmed or that have passed the confirmation deadline. Full payment must be received prior to the indicated deadline. All lesson enquiries and bookings should be made through the front desk.

  7. Students are required to enrol in all lessons for the entire month or module, subject to the course type. We do not accept trial lessons or lesson-bylesson booking. Mid-course enrolment is allowed provided that the student enrols in all the remaining lessons for the month or module. Our courses, regardless of the type (e.g. modules, private lessons), are designed to be continuous and we recommend that students attend at least one month of lessons or more for any individual subject for maximum benefit.

  8. The teachers assigned to courses may be changed at the discretion of NTK. A minimum enrolment of 2 students is required for a course to commence. NTK reserves the right to cancel courses due to insufficient enrolment, in which case the student will be transferred to another course. Alternatively, the student may enrol in a private lesson and pay the price difference. Refunds will be issued if there is no suitable course or private lesson available.

  9. For same-month bookings, students must pay for all lessons no more than one working day after confirmation or two days before attending class (whichever occurs first).

  10. For bookings in subsequent months, lessons must be confirmed within three working days or before our pre-assigned deadline (whichever occurs first). Students must pay for all lessons no more than three working days after confirmation or two days before attending class (whichever occurs first). For booking all types of lessons in subsequent months, regular timeslots will be reserved only if a student books at least three classes in the same month with the same teacher and timeslot. A surcharge of HK$200 is applied to all same-day bookings. NTK is unable to provide a refund in any cases of overpayment. The extra credit can only be used towards payment for additional lessons in the same calendar month. During boarding and peak holiday periods, regular timeslots may be adjusted based on course arrangement needs.

  11. During summer term enrolment, lesson prices will be applied based on the grade / level that the student will be entering in the academic year after the summer.

  12. Please double check your private group lesson bookings and ensure all students in the group lesson have paid and can attend the confirmed lessons. It is the responsibility of all students in the private group lesson to confirm and pay for the group lesson as a whole. For students who have confirmed and paid for a private group lesson but one or more members of the private group does not pay/confirm on time, the paid student(s) must pay the price difference for the class change. Should the student(s) not pay the difference for this change of class status, the lesson will be forfeited.

  13. Lessons reserved with NTK are non-transferable. Once a student’s name is confirmed at the time of booking, only that student may attend the booked lessons. Trading or switching lessons with friends or family members is not permitted.

  14. NTK does not offer make-up classes or refunds for missed classes due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or sickness (unless a doctor’s note is provided and the make-up lesson is rescheduled to an available timeslot within 7 calendar days of the corresponding lesson). Parents and students are responsible for checking their schedules carefully before signing up.

  15. Lesson rescheduling is granted only under the following conditions:

    No.  of days’ given notice*  Rescheduling fee
    10 days          Free
    7 - 9 days           HKD 200 per lesson day 
    4 - 6 days       HKD 300 per lesson day 
    3 days or less      N.A. (Lesson will be forfeited) 

    *Exclusive of  lesson day; rescheduling must be confirmed with NTK. 

    1. The time, date and teacher of the rescheduled lesson is assigned by NTK (we will arrange an appropriate teacher of the same subject specialisation; we regret that rescheduling times will be limited and final).

    2. If the course fees of the original lessons are more than that of the rescheduled lessons, the difference will be forfeited.

    3. Final approval is subject to NTK’s decision.
    4. Rescheduled lessons must be confirmed on the same day of request made.
  16. Assignments are an integral part of a student’s learning experience. Students are expected to complete all assignments, including assigned readings and homework. Parents are responsible for making sure the student completes all assignments at home.

  17. Plagiarism is a serious breach of academic honesty and school rules. Students are expected to submit assignments and work that do not constitute plagiarism; students whose work is found to contain plagiarised material will face serious consequences. It is against NTK’s mission and policy for students to plagiarise. Therefore, NTK and NTK’s teachers will not be held responsible for any cases of student plagiarism.

  18. A progress report will be provided at the end of each term for students who attend four or more lessons. Any additional reports or special requests may be subject to an additional charge.

  19. All lessons at NTK will be cancelled upon the hoisting of a Tropical Cyclone Warning Signal of 8 or above, or if the Black Rainstorm Warning is raised.

    Classes will resume two hours after the Tropical Cyclone Warning Signal is reduced to a lower signal or if the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning during our opening hours. No make-up classes or refunds will be granted due to weather or other acts of nature beyond our control.

  20. For safety, security and other relevant reasons, CCTV cameras are in operation within the school campus including but not limited to the customer service area, waiting areas, classrooms, corridors, and study areas. In addition, all personal data collected will solely be used for safety, security and relevant purposes.

  21. If payment is not received, NTK cannot guarantee the availability of the lesson. Our current payment methods include:

    • Cheque
    • Visa / MasterCard / American Express
    • Bank Transfer
    • PPS
    • Cash
    • EPS
    • PayPal
    • China UnionPay
  22. NTK reserves the right to amend company policy and all terms and conditions without prior notice.

Yours truly,
NTK Academic Group